Terms and Conditions
Bill / Challan Submission
Customers must ensure to collect the original Bill or Challan copy at the time of handing over articles for processing.Bill Requirement for Delivery
The original Bill or Challan copy must be presented at the time of collecting processed articles.
If the original document is lost or unavailable, delivery will be made only after verifying the customer’s credentials.Express / Urgent Delivery Charges
50% extra for 24-hour delivery
100% extra for 8-hour delivery
(Applicable over regular tariff)
Inspection at Delivery
Customers are requested to examine all articles at the time of delivery.
The company will not be responsible for any damages reported after delivery.Quality Concerns
If not satisfied with the quality of any service, the customer must contact the store or company within 24 hours of delivery.Colour & Fabric Risks
The company is not responsible for issues such as colour fastness, colour bleed, shrinkage, or damage to embellishments, embroidery, or similar decorative elements.Stain Removal
While the company will make every effort to remove stains, 100% stain removal is not guaranteed.
No deductions or claims for reduction in processing charges will be entertained.No Claim Policy
All articles are accepted at the customer’s own risk.
The company is not responsible for items that cannot withstand standard washing or dry-cleaning processes.Ageing & Fabric Deterioration
The company is not liable for damages caused due to ageing, deterioration, or inferior quality of fabric.Damage to Ornaments / Attachments
The company is not responsible for damage to ornaments, jewelry fittings, or similar attachments on garments.Pre-existing Defects
The company is not responsible for shrinkage, damage, cuts, holes, scratches, or stains that become visible due to defective manufacturing, adulteration, wear & tear, or environmental exposure.Pickup & Delivery Delays
While every effort is made to ensure timely pickup and delivery, delays caused by unforeseen or uncontrollable circumstances (force majeure) will not result in compensation, refunds, or reduction in charges.Right to Decline Service
The store reserves the right to refuse cleaning of any garment.Uncollected Articles
The company is not responsible for articles left uncollected beyond 15 days from the date of delivery.After 15 days: 25% of the total bill will be charged for the next 5 days.
After 20 days: The store is not liable for loss or damage.
Loss Due to External Factors
The company accepts no liability for loss or damage caused by fire, burglary, theft, or similar incidents beyond its control.Valuables
The company is not responsible for valuables, cash, documents, or other items inadvertently left in garments.Designer / High-End Garments
Tariff for designer wear, high-end fabrics, or complex garments will be determined on a case-to-case basis after examination by experts at the store. Pricing will be communicated directly to the customer.Compensation Policy
In cases where damage occurs due to reasons other than those listed above, compensation will be limited to:3 times the processing charges, or
INR 2,000,
whichever is lower.
Legal Jurisdiction
All disputes are subject to the jurisdiction of Bangalore courts only.Modification of Terms
Fabric Xpress reserves the right to modify or change these Terms & Conditions at any time without prior notice.Disclosure of Garment Value
Customers must inform the store if the garment’s value is Rs. 3,000 or more at the time of handing it over.Additional Processing Time
Certain items or processes may require extra time.
No deductions, claims, or refunds will be permitted due to such delays.