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Privacy Policy

Privacy Policy

Introduction

FABRIC XPRESS (“We”, “Us”, or “Our”) is committed to safeguarding the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal data through our website (www.fabricxpress.in) (“Website”).
Please read this policy carefully before using our Website or services.

Scope

This Privacy Policy applies to:

  1. Personal Data – Information that identifies, relates to, describes, or can be associated with an individual, directly or indirectly.

  2. Website Users – Customers, visitors, and anyone accessing or using our Website.

  3. Services – Laundry services, customer support, and communication provided through our Website.

Information Collection

We collect information in the following ways:

1. Direct Collection

When you:

  • Create an account

  • Place an order

  • Contact customer support

  • Participate in surveys or feedback activities

2. Automatic Collection

Using:

  • Cookies

  • Web beacons

  • Website analytics tools (e.g., Google Analytics)

3. Third-Party Sources

Including:

  • Social media platforms

  • Payment gateways

  • Delivery partners

Information We Collect

  • Name

  • Email address

  • Phone number

  • Postal address

  • Order history

  • Browser and device information

  • Location data (required for delivery services)

Use of Information

We use your personal information for:

  1. Service Delivery
    Processing orders, payments, pickups, deliveries, and providing customer support.

  2. Communication
    Sending service updates, notifications, offers, and promotional messages.

  3. Improvement of Services
    Enhancing Website functionality, user experience, and service efficiency.

  4. Marketing
    Delivering personalized ads, offers, and promotional content.

  5. Legal Compliance & Safety
    Meeting legal obligations, preventing fraud, and ensuring security.

Disclosure of Information

We may share your information with:

  1. Service Providers
    Payment processors, delivery partners, IT support, and customer service teams.

  2. Affiliates & Partners
    For joint marketing or service improvement initiatives.

  3. Regulatory Authorities
    When required by law, court order, or government request.

We ensure that all third parties follow strict confidentiality and data protection practices through contractual agreements.

Data Security

To secure your personal data, we implement:

  • Encryption: Secure data transmission via HTTPS

  • Access Controls: Restricted access to authorized personnel

  • Security Updates: Routine system updates and security patches

Data Retention

We retain personal information for the following durations:

  • Order History: Up to 3 years from the date of the last order

  • Account Information: Until the user requests account closure

  • Marketing Data: Until the user opts out

After the retention period, data is securely deleted or anonymized.

User Rights

You have the right to:

  1. Access your personal data

  2. Correct inaccurate or outdated information

  3. Delete your account or request data removal

  4. Opt out of marketing communications

To exercise your rights, please email us at:
📧 info@fabicxpressindia.com

Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time.
All changes will be posted on our Website, and the revised policy will take effect upon posting.

Governing Law

This Privacy Policy is governed by the laws of India, specifically:
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:
📧 fabricxpressindia@gmail.com
(You may add a physical address here if required.)

Effective Date

This Privacy Policy is effective as of November 2025.